LTC Ombudsman

Job Description

Join our dedicated team as a Long-Term Care Ombudsman and advocate for the rights and well-being of seniors in care facilities across Florida. In this critical role, you will investigate complaints, negotiate resolutions, and ensure that seniors receive the care and respect they deserve. If you are passionate about protecting vulnerable populations and holding facilities accountable, this position offers a rewarding opportunity to make a tangible difference.

Please note: This is an unpaid position with the potential to convert to a full-time paid role within 120 days or less, depending on our funding or continued fundraising success.

Key Responsibilities

• Investigate Complaints: Respond to complaints from seniors, their families, or caregivers regarding mistreatment, neglect, or abuse in long-term care facilities. Gather and document evidence to support investigations.
• Negotiate Resolutions: Work with facility staff, residents, and their families to resolve issues and ensure that corrective actions meet the needs of the senior involved.
• File and Follow Up on Complaints: File formal complaints with the appropriate authorities when necessary. Follow up to ensure that investigations are thorough and that corrective actions are implemented.
• Advocate for Seniors: Represent the interests of seniors in care facilities, ensuring their voices are heard and their rights are upheld. Monitor conditions in facilities and recommend improvements.
• Educate and Inform: Provide information to seniors, their families, and caregivers about their rights and the resources available to them. Conduct outreach and education to raise awareness about senior rights.
• Collaborate with Authorities: Work closely with state and local agencies to ensure that facilities comply with regulations and that seniors receive the care they deserve.

Qualifications:

• Florida State Certified: Possess Florida state certification as a Long-Term Care Ombudsman, or commit to becoming certified within 3 months of employment.
• Experience in Advocacy: Demonstrate experience in advocacy, social work, or a related field, with a focus on senior care preferred.
• Strong Communication Skills: Exhibit excellent verbal and written communication skills, with the ability to navigate sensitive situations and convey complex information clearly.
• Problem-Solving Skills: Show a proven ability to resolve conflicts and advocate effectively on behalf of vulnerable populations.
• Attention to Detail: Maintain meticulous records of investigations and follow up to ensure that issues are resolved satisfactorily.
• Empathy and Compassion: Display a deep understanding of the challenges faced by seniors in care facilities and a strong commitment to protecting their rights.

Benefits

• Training and Certification Support: Receive support for obtaining state certification if not already certified. Access ongoing training and professional development opportunities.
• Impactful Work: Make a direct and meaningful impact on the lives of seniors by advocating for their rights and well-being.
• Flexible Scheduling: Benefit from flexible work hours that allow you to balance professional responsibilities with personal commitments.
• Collaborative Environment: Work within a supportive team of advocates and professionals dedicated to improving the quality of care in long-term care facilities.