Our "Report Mistreatment" service urges seniors, their families, caregivers, and concerned individuals to report any suspected instances of mistreatment:

1. Neglect: Neglect happens when seniors lack necessary care, support, or attention, causing physical or emotional harm. This includes neglect in healthcare facilities, assisted living settings, or within families.
2. Abuse: Abuse against seniors takes various forms, such as physical, emotional, sexual, or financial abuse. It involves intentional harm or exploitation by caregivers, family members, or other trusted individuals.
3. Fraud: Fraudsters often target seniors to exploit their trust or financial resources. Fraud includes scams, identity theft, financial exploitation, or deceptive practices aimed at defrauding older adults of their savings or assets.

Our "Report Mistreatment" service guides the reporting process for seniors, their families, caregivers, and concerned individuals. We ensure accurate documentation, prompt responses, and the necessary support to protect seniors' rights and well-being. This includes:

1. ‍Effective Reporting: Our streamlined reporting process documents and addresses concerns promptly, allowing quick and efficient action to protect seniors and uphold their rights.

1. Supportive Counseling: Our supportive counseling service offers emotional and psychological support to seniors, their families, and caregivers. Trained counselors help cope with the impact of mistreatment, guide through the reporting process, and connect with additional resources as needed.
2. Crisis Intervention: In urgent situations, our crisis intervention team responds quickly to protect seniors from harm. We offer safety planning, emergency support, and coordination with appropriate agencies to address the crisis effectively.
3. Legal Assistance: Our legal experts provide advice, representation, and support in obtaining restraining orders, pursuing legal action against abusers, and ensuring seniors' rights remain protected.
   

Reporting mistreatment involves a straightforward process to ensure prompt and effective resolution.

Follow the steps below:

1. Contact Us: Reach out by phone, email, or through our online reporting portal. Our dedicated team assists and guides you through the reporting process.
2. Provide Details: Share as much detail as possible about the suspected mistreatment, including the date, time, location, nature of the incident, and any individuals involved or witnesses present.
3. Listen and Support: Our team listens to your concerns with compassion and empathy. We prioritize your safety and well-being, offering support and guidance throughout the process.
4. Document Evidence: Provide any evidence related to the mistreatment, such as photos, documents, or witness statements. This information helps us assess the situation more effectively and take appropriate action.
5. Maintain Confidentiality: We understand the importance of confidentiality when reporting mistreatment. We handle your information with the utmost discretion, sharing it only with those directly involved in addressing the reported concerns. Read our privacy policy for more details.
6. Follow-Up: Our team follows up with you to provide updates on the status of the investigation and any actions taken, keeping you informed and involved throughout the process.
7. Advocacy and Support: Depending on the nature of the mistreatment, we provide advocacy services or connect you with additional support resources, ensuring you receive the assistance needed to address the mistreatment effectively.
8. Report Anonymously: As a senior, concerned family member, caregiver, or community member, your voice matters. Our anonymous reporting system protects identities while enabling the raising of awareness of mistreatment and contributing to safer environments for seniors.

Deploying a support team with both Senior Advocates and Long-Term Care (LTC) Ombudsmen ensures we cover all bases when addressing reported mistreatment:

1. Senior Advocates: These compassionate individuals serve as the initial point of contact for reporting mistreatment. They provide empathetic support, document reports, and gather all relevant details with care and understanding
2. Long-Term Care Ombudsman: Our Certified Long-Term Care Ombudsmen are trained professionals responsible for investigating reports of mistreatment. With their expertise, they conduct thorough investigations to ensure that every report is addressed effectively and that the rights of seniors are upheld.

This collaborative approach guarantees that every report receives comprehensive attention, reflecting our commitment to advocating for and protecting older adults.

Recognizing mistreatment is vital for protecting seniors and ensuring they get the support and protection they need. Use this form to report for free and help us better care for and protect seniors living in nursing care facilities or at home, visiting hospitals or rehabs, or facing homelessness.