Protect Policy

We protect seniors 60+

Seniors HelpDesk protects the rights, well-being, and dignity of seniors through unwavering advocacy, guidance, and support. As Certified Ombudsman, our dedication ensures that seniors receive the highest level of protection and advocacy while respecting their individual needs and preferences.

The words "you," "your," or "member" refer to the senior receiving care and protection:

Core Principles:

1. Senior-Centered Advocacy: Prioritize the rights and preferences of seniors, empowering them to make choices about their care and quality of life.
2. Transparency and Accountability: Maintain clear and open communication with seniors and their families, informing them about advocacy efforts, outcomes, and available resources.
3. Independence: Preserve independence from external influences, ensuring impartial advocacy focused solely on protecting the best interests of seniors.
4. Respect and Dignity: Treat all seniors with respect and dignity, recognizing their autonomy, life experiences, and cultural backgrounds.

Service Offerings:

1. Advocacy: Actively advocate for seniors, ensuring their rights and needs receive respect and attention, collaborating with healthcare providers, government agencies, housing providers, and other relevant organizations.
2. Mediation and Conflict Resolution: Mediate disputes and conflicts, ensuring fair, respectful resolutions consistent with seniors' preferences.
3. Complaint Investigation: Investigate and address complaints from seniors or their representatives regarding care, treatment, or living conditions.
4. Education and Information: Provide seniors, families, and care providers with information about senior rights, facility regulations, and best practices for senior care.

Protection Approach:

1. Regular Visits: Conduct regular visits to senior care facilities and residences to monitor conditions, uphold resident rights, and identify areas of concern.
2. Emergency Response: Implement emergency response procedures to address unforeseen situations promptly, ensuring the safety and well-being of seniors.
3. Reporting: Report concerns, violations, or issues to appropriate regulatory agencies when necessary to protect seniors' rights and safety.

Conflict of Interest and Ethics:

1. Conflict of Interest: Disclose and address any potential conflicts of interest, ensuring advocacy remains focused on the best interests of seniors.
2. Ethical Conduct: Adhere to ethical standards in all aspects of our work, ensuring actions always align with the best interests of the seniors we serve.

Feedback and Continuous Improvement:

1. Senior Feedback: Actively seek and value feedback from seniors, their families, and care providers to continuously improve our advocacy services.
2. Training and Development: Provide ongoing training and development opportunities for our advocacy staff to enhance their knowledge and skills in senior care advocacy.

This Senior Protect Policy demonstrates our unwavering commitment to safeguarding the rights and well-being of seniors. We pledge to uphold the highest standards of protection, advocacy, and ethical conduct in our mission to advocate for seniors' rights and quality of life become a member.