Report Mistreatment
Anytime. Anyplace. Anywhere – For Free.
Many ways to reach us
Schedule Call
Select a date and time convenient to chat by phone or in person
Chat Online
Chat Live Now with one of our Senior Advocates for real-time support
Email Us
Send a brief message for a quick response to support@helpdesk.org
By Phone
Call 954-391-5676 anytime to speak directly with a Senior Advocate
Frequently Asked Questions
Yes, you may speak with an Advocate or Ombudsman before reporting a problem. They can provide guidance on the situation and help you determine the best course of action to ensure the senior receives the necessary support and protection. Please call (954) 391-5676 to have your questions or concerns addressed before reporting.
We aim to respond to all mistreatment reports within 24-48 hours. Our team will assess the urgency of the situation and take appropriate action to address the senior’s needs as quickly as possible. If this is a medical emergency, please call 911 immediately. Our services are not intended for urgent medical situations and should only be used for reporting mistreatment or seeking advocacy support.
Yes, all reports are treated with the utmost confidentiality. We prioritize the privacy and safety of the senior and the person making the report, sharing information only with necessary parties involved in resolving the situation. For more information on how we protect your information, read our privacy policy.
Yes, you can report mistreatment anonymously. While providing your contact information helps us follow up on the case more effectively, we respect your choice to remain anonymous and will still take action based on the information you provide.