Chat Online

We can talk face-to-face online, so you don't have to leave home

1. Step One

Complete the form...

2. Step Two

Check your email...

3. Step Three

Connect on our scheduled date...

1

Advocates start video

The video call will start shortly after you speak with an Advocate by phone at 954-391-5676

2

Check your email

Look for an email from your Advocate with a link, button or instruction to join the video call

3

Connect with us

Have face-to-face conversations with Advocates for information, guidance, and support

Need help setting up the video click here
Get started with a video call
If chat online doesn't wok for you

Reach the HelpDesk

Schedule Call

Select a date and time convenient to chat by phone or in person

How to Schedule

Email Us

Send a brief message for a quick response to support@seniorshelpdesk.org

How to Email

By Phone

Call 954-391-5676 anytime to speak directly with a Senior Advocate

How to Phone

We offer 3 ways to end mistreatment

Real Member's Story: Abuse

Report Mistreatment

Consider an elderly woman named Maria in a shelter. She had already faced many hardships in life. By establishing preventative measures, we ensured Maria lived in a supportive and respectful environment, preventing any further trauma.
Why Report Mistreatment
Why Report
Share Your Story
Due to privacy, image for example only, not the actual member.
Due to privacy, image for example only, not the actual member.
Real Member's Story: Neglect

Prevent Mistreatment

Think about George, who was recovering at home with the help of a home health aide. Regular monitoring helped catch early signs of neglect, ensuring George continued to receive the high-quality care he deserved, and providing peace of mind for his daughter living out of town.
Why Prevent Mistreatment
Why Prevent
Share Your Story
Real Member's Story: Fraud

Monitor Mistreatment

Imagine Mrs. Anderson, a senior who discovered that her signature had been forged on several checks. With robust monitoring, this fraudulent activity was quickly detected, ensuring immediate action was taken to protect her finances and prevent further forgery.
Why Monitor Mistreatment
Why Monitor
Share Your Story
Due to privacy, image for example only, not the actual member.
BetterHelp

Mental Health Services

We offer a comprehensive range of senior advocacy services designed to cater to the diverse needs of our clients
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Department of Children

Social Services

We offer a comprehensive range of senior advocacy services designed to cater to the diverse needs of our clients
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Florida Department of Elder Affairs

Legal Services

We offer a comprehensive range of senior advocacy services designed to cater to the diverse needs of our clients
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Chat Online

Frequently Asked Questions

See All FAQs
Can I still use the online chat if I have a flip phone

Unfortunately, the online chat feature is not compatible with flip phones. However, you can always contact us via phone calls, texts, or email, and we’ll make sure to assist you in the best way possible.

Is the online chat available 24/7 for urgent concerns

Our online chat is not available 24/7. However, during business hours, our team is ready to assist. For urgent concerns outside of those hours, we recommend calling our emergency line (954) 391-5676 option 0 (zero) or reporting the issue through our Report Mistreatment section.

What types of issues can I resolve through the online chat feature

You can use the chat to get information about our services, ask general questions about senior advocacy, inquire about membership, or request guidance on how to proceed with more specific issues.

Can I request a follow-up call or appointment through the chat if my issue requires more in-depth assistance

Yes, absolutely. If your issue requires further discussion, we can arrange a follow-up call or set up an appointment with one of our advocates directly through the chat.

See more Questions