Membership Agreement

Monitor Mistreatment

Welcome to our senior advocacy organization! By becoming a member, you agree to the terms outlined in this Membership Agreement, which governs the services and support provided to you. In this document, "you," "your," or "member" refers to the senior member receiving direct services.

Membership Details

• Membership Plan Options:
  • Daily Monitor: Provides daily check-ins, including in-person or remote support and ongoing assistance with healthcare coordination, personal needs, and tech help.
  • Weekly Monitor: Includes weekly check-ins, assistance with healthcare appointments, advocacy for medical care, and additional support services.
  • Monthly Monitor: Offers a comprehensive monthly review, healthcare coordination, and assistance with legal and financial planning, including help with technology use.
• Membership Fee:
  • Daily Monitor: $30 per month (or $XX annually)
  • Weekly Monitor: $XX per month (or $XX annually)
  • Monthly Monitor: $XX per month (or $XX annually)
  • Payment is made online and can be completed using debit cards, credit cards, or other online payment methods. Membership fees must be paid at the beginning of the term for annual plans or at the end of each month for monthly plans.
• Service Hours: Members can contact us via phone, video call, email, or in person. Services are provided during pre-scheduled check-ins, and hours are not deducted for communication alone.

Service Initiation

• Welcome Letter: Upon enrollment, you will receive a Welcome Letter introducing your designated Primary Advocate and outlining the services included in your chosen plan.
• Advocate's Call: Your Primary Advocate will contact you within 1-3 business days after enrollment to discuss your preferences and start providing services. Services begin the next business day following this call.
• Equipment Setup: Our team will recommend video devices or other tools that help facilitate communication. We will assist with setup as needed to ensure smooth communication and monitoring.

Service Coverage

• Unlimited Locations: Services are provided wherever you reside or visit, including your home, hospital, nursing facility, or temporary stays in other regions. This ensures uninterrupted support regardless of your location.
• Service Hours: Hours are calculated based on the actual service provided during check-ins and support sessions. Communication via phone, video, email, or text does not count toward service hours unless services are directly provided during those interactions.

Unused Hours

• Rollover: Any unused hours at the end of each membership term (monthly or annual) will roll over to the next term. Members can accumulate up to 24 hours of unused service. Unused hours beyond this cap will not roll over.

Additional Features

• Community Events: Access to our social and educational gatherings tailored for seniors. These may include wellness events, legal or financial workshops, or social outings.
• Advocacy Support: We provide assistance in cases of mistreatment, neglect, or fraud in any care setting. This includes guidance through the reporting process and emotional support.
• Caregiver Support: We offer resources and assistance to family members and caregivers, including stress management tools and education.
• Tech Assistance: Our team is available to help with technology setup, troubleshooting, and training to improve communication and health monitoring.

Membership Fees & Payment Terms

• Payment Due Date: Membership fees are payable monthly or annually. For monthly plans, payments are due at the end of each month.
  • For months with 30 or 31 days, the fee will be $30 or $31, respectively.
• Payment Methods: Payments are processed online using debit cards, credit cards, or other available payment methods. We do not charge processing fees, but your bank or card issuer may charge a decline or late fee if the payment is unsuccessful.
• Non-Payment and Suspension of Services:
  • If payment is not made by the due date, services will continue for 7 days before suspension. After 7 days, services will be suspended until payment is received.
  • If payment is not made within 30 days of the due date, your account will be suspended for up to 60 days.
  • If payment is not made after 60 days, your membership will be terminated, and services will cease.
• Reinstatement: If your account is suspended, services will resume as soon as the outstanding payment is made. Payment must cover the days missed or account suspension, up to a maximum of 60 days. If your account is terminated, membership must be renewed. If renewed within 60-90 days, you can reactivate by paying the missed payments. After 90 days, a new membership must be initiated.
• Delinquent Payments: We do not charge penalties for late or delinquent payments, but your services will be suspended if the payment is not made. It is your responsibility to monitor your payment methods and ensure timely payment. Contact Member Services for help if you experience issues with payment processing.

Liability Disclaimer for Suspended Accounts

If your account is suspended due to non-payment and there are pending tasks or deadlines for advocacy, healthcare, or other assistance, we, including our advocates, Ombudsman, staff, nonprofit organization, or anyone working with us, will not be held liable for any harm, damages, or issues arising during the suspension period. We recommend maintaining timely payments to avoid disruption in critical services.

Membership Requalification and Audits

‍We reserve the right to requalify members every six months or at our discretion to ensure they meet the eligibility requirements for their specific membership plan. If a member’s circumstances change, such as no longer qualifying for low-income, homeless, or other specific statuses, the membership fee may be adjusted accordingly. Members are required to report significant changes in their situation, and failure to do so may result in changes to membership benefits or fees.

Termination of Membership

• Cancellation: You may cancel your membership at any time by providing written notice. Fees may be prorated based on the services received up to the cancellation date.
• Termination Due to Non-Payment: As outlined in section 7, failure to make payment for over 60 days will result in membership termination.

Agreement Acceptance

By signing below, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Membership Agreement. You agree to follow the payment and service guidelines provided and to maintain accurate contact and payment information to ensure uninterrupted services.

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