Privacy Policy

Introduction

Seniors HelpDesk ("we," "us," "our") is committed to protecting the privacy of our members, volunteers, donors, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website or services, you consent to the practices described in this policy.

Information We Collect

‍We collect several types of information, including:

• Personal Information: Your name, address, email, phone number, payment information, and other details you provide when signing up for services, making donations, or registering for newsletters.
• Non-Personal Information: Data such as your browser type, IP address, device type, and browsing activity collected through cookies or other tracking technologies.
• Sensitive Information: Health-related information or other sensitive data you voluntarily provide for our advocacy services.

How We Use Your Information

‍We use your information to:

• Provide and manage our advocacy services.
• Process payments and donations through third-party payment gateways.
• Communicate with you regarding updates, newsletters, and events.
• Improve our website and services through analytics and feedback.
• Comply with legal obligations and protect our rights.

Information Sharing and Disclosure

‍We may share your information with:

• Service Providers: Third-party vendors, such as payment processors or email marketing services, who assist us in operating our organization. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it.
• Legal Authorities: If required by law or in response to legal processes, we may disclose your information to comply with applicable laws or protect our rights and safety.

Third-Party Payment Gateways: When you make a donation or payment through our website, your payment information is processed by third-party payment gateways. We do not store or have access to your full payment card details. Please refer to the privacy policy of the respective payment processor for more information on how they handle your data.

Newsletter Signups: When you subscribe to our newsletter, we collect your email address to send you updates and news about our organization. You can unsubscribe at any time by clicking the "unsubscribe" link in any email you receive from us.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can control or disable cookies through your browser settings, but doing so may affect the functionality of our site.

Data Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Your Rights and Choices

‍You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of receiving marketing communications.
• Withdraw consent for us to process your information, where applicable.

To exercise these rights, please contact our Web / Tech Support Department at 954-391-5676 and press option 6

Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with the effective date. We reserve the right to make changes without prior notice, and we encourage you to review this policy periodically. Your continued use of our services constitutes acceptance of any updates.

Please note that changes to our Privacy Policy do not apply to the privacy practices of our third-party partners, such as payment processors or service providers. Each third-party partner has its own privacy policy, which governs how they collect, use, and protect your information. We recommend reviewing their privacy policies separately to understand their practices.

Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Seniors HelpDesk
1580 Sawgrass Corporate Pkwy
Suite 130
Sunrise, Florida 33323
954-391-5676, option 6
policy@seniorshelpdesk.org

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.