Do Not Sell or Share My Information

Commitment to Confidentiality

At Seniors HelpDesk, protecting your privacy remains our top priority. This policy outlines our commitment to safeguarding your personal information and ensures we do not sell or share your data without your written consent with some exceptions.

The terms "my," "you," and "your" refer to our members, including seniors, families, caregivers or concerned individuals.

Policy Statement

No Sale of Personal Information: We do not sell, trade or otherwise transfer your personal information to any third party for commercial purposes. Your data remains confidential and used solely to provide the services and support you requested.

No Sharing of Personal Information: We do not share your personal information with third parties except where necessary to fulfill the services we provide. This includes sharing information with trusted partners helping us deliver our services, but only under strict confidentiality agreements.

In certain situations, such as life-threatening or medical emergencies, we may need to share personal information with authorities or emergency responders to protect seniors, their families and caregivers or address urgent concerns. For example:

• Immediate Threat to Life or Safety: If a senior appears to be in imminent danger of harm in any living or visiting situation, sharing their information with emergency services (like police or medical personnel) is critical to ensure their safety.
• Medical Emergencies: In cases requiring urgent medical care, we may need to share health information with emergency medical teams or hospitals to provide appropriate treatment.

Additionally, we may need to cooperate with local, state, and federal authorities conducting investigations related to elder neglect, abuse or fraud. Membership status, whether active or inactive, does not affect our obligation to cooperate with these authorities. We ensure any such sharing complies with applicable laws and maintains the highest standards of confidentiality.

Data Protection: We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. While we take extensive steps to safeguard our servers and systems, absolute security cannot be guaranteed due to the nature of cybersecurity threats.

In the event of a breach of our servers, website, or any partner experiencing data breaches, we promptly notify our members and take necessary precautions to address and remedy the situation.

If an employee, volunteer, partner, or sponsor breaches our data protection protocols, we take immediate and decisive action. We conduct a thorough investigation to assess the extent and impact of the breach. For intentional misconduct or negligence, we implement corrective measures, including potential disciplinary actions, termination of employment or ending partnerships and sponsorships.

We promptly notify affected members and take steps to mitigate any harm. If the breach involves illegal activities or violations of laws, we report these violations to the appropriate authorities. We also review and enhance our security measures to prevent future breaches and ensure strict adherence to our data protection standards.

Written Consent: Any sharing of your personal information outside of the scope of our services will only occur with your explicit consent. We obtain written permission before disclosing any data, except where mandated by law or in emergency situations requiring immediate action.

Access and Control: You have the right to access your personal information and request corrections or deletions as needed. For inquiries or requests regarding your data, please contact us directly.

Questions or Concerns: If you have any questions or concerns about this policy or how your information is handled, please contact us at:

Contact Information

• Phone: (954) 391-5676
• Email: contact@seniorshelpdesk.org

Closing Statement: At Seniors HelpDesk, we dedicate time and attention to maintaining your privacy and trust. Our commitment to not selling or sharing your personal information ensures you can rely on us to safeguard your data and provide the highest level of support.